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How to Assist Customers Who Are New to Cannabis

Cannabis is now more accessible than ever. Medical dispensaries and recreational stores are popping up all over the United States and attracting new customers all the time. And, while many of these customers will be seasoned cannabis users, many will be brand new to the joys of using cannabis. Entering a dispensary can be daunting […]

How to Assist Customers Who Are New to Cannabis

Cannabis is now more accessible than ever. Medical dispensaries and recreational stores are popping up all over the United States and attracting new customers all the time. And, while many of these customers will be seasoned cannabis users, many will be brand new to the joys of using cannabis.

Entering a dispensary can be daunting for first-time users, so dispensary owners, store managers, and budtenders should know how to assist customers who are new to cannabis. From senior citizens who need medical assistance to recreational users looking for their first strain, here’s some advice on how to assist new cannabis customers.

Ask About Their Needs And Purposes

Every new cannabis user has a different reason for wanting to try cannabis. For example, some users are seeking the best cannabis strains or products to help with pain or relieve their social anxiety. Others may simply want to experience the enjoyable recreational effects of cannabis. Some might even want to try the rich flavors of cannabis.

The first thing dispensary staff should do with new customers is ask how they can help them. Some new users might simply want to browse products – and that’s fine. But if they need help finding the best products for their needs, make sure to inquire about their needs and purposes.

Finding out why someone is looking for cannabis and what kind of products they’re looking for can help you set them on the right path. You can answer any questions they have, give them experienced guidance, and make sure they get the right products for their purposes. Having a friendly attitude and offering help will also ensure they return to your store in the future.

Give Helpful Recommendations On Products And Strains

No one will know your inventory better than you and your budtenders. As such, you and your team should aim to give new cannabis users the best recommendations possible. After finding out what they’re looking for, you can guide them toward the products that will cover their needs the best.

For instance, if a customer tells you they’re looking for the most relaxing strains possible, you can point them toward the indica section and give them recommendations on the most popular indica strains. If they’re looking for an uplifting buzz, show them your most energizing sativa and hybrid strains.

Of course, you should also consider the best method of consumption for them. If a customer doesn’t like smoking, you should explain the perks of tinctures, edibles, and vapes. If they want to avoid the psychoactive effects of cannabis, explain the advantages of CBD and advise them on the best CBD products to use. Ensure that every customer gets the best products for their needs and they’ll be grateful for your service.

Give Helpful Recommendations On Products And Strains

Advise New Users On How To Use Their Products

Finding out what customers want and pointing them toward the best products will help, but you should also ensure they know how to use them. Although many cannabis products are easy to use once you get the hang of them, first-time users might want to know what to do and what to expect. They might also want dosage recommendations.

For instance, if your customers are buying loose cannabis flower, you might want to ask them if they have rolling papers, a grinder, and a lighter. You could also explain bongs, pipes, and vaporizers to them so they pick the most suitable method of consumption for them. If they’re buying cannabis tinctures, you could give them a quick run-through on how to use them.

First-time users often also have questions about dosages. Offering advice on how much weed to use or how many mg of cannabis edibles to take can help them avoid a bad trip. Not all customers will want in-depth advice – some prefer to read product instructions or look online. However, it helps to ask if first-time customers have any questions about using their products.

Help New Users Avoid Drawbacks

Using cannabis can be incredibly positive for a multitude of reasons. Many people find that it helps them assuage their physical and mental symptoms, not to mention its recreational perks. However, if a new user has a bad first experience, it could put them off using cannabis again for a long time.

If one of your customers is a first-time user and wants to know more about cannabis, you should always inform them of the potential drawbacks as well as the benefits. Make sure they know about possible side effects, how to avoid common mistakes, and advise them on how much to take for their first experience.

You don’t want to scare your customers or warn them unnecessarily. Many will already know about the potential dangers of cannabis and cannabis products also have warning labels. However, giving them advice on what to expect and how to avoid drawbacks will help ensure they have an excellent first experience and continue to enjoy cannabis in the future.

Offer Handy Cannabis Accessories To New Users

First-time users will often need more than simply the products they plan to use. While products like tinctures and edibles can be used by themselves, they’ll need to stock up on the right cannabis accessories if they plan to smoke cannabis flower or vape cannabis concentrates.

Offering a range of devices and accessories to customers will help. Most dispensaries have lighters, rolling papers, grinders, and even products such as vape batteries at their point of sale. That way, budtenders can ask customers if they need any of these items before they check out. 

If a customer hasn’t used cannabis before, you can advise them on what accessories to buy. You can even offer custom-branded cannabis accessories. Not only are they practical, but these branded products will remind your new customers of your brand in case they want to revisit your store.

Offer Handy Cannabis Accessories To New Users

Conclusion

With the right approach, you can ensure that any first-time cannabis user feels comfortable in your store or dispensary. Giving them helpful advice, pointing them towards the right products, and ensuring they have everything they need for a positive cannabis experience is sure to impress them and keep them coming back.

You should always maintain your dispensary stock to ensure you have the best products for every type of user. You should also offer a range of handy cannabis accessories to help your customers out. For custom branded cannabis products and advice on running a cannabis business, visit Cannabis Promotions.